In the wake of the ‘Cyberpunk 2077’ debacle, the studio’s CEO apologizes: ‘I and the entire leadership team are deeply sorry.’

Marcin Iwinski
CD Projekt co-founder Marcin Iwinski.
  • After years of development, "Cyberpunk 2077," finally launched on December 10 for Xbox One, PlayStation 4, and PC.
  • But just one week later the game was pulled from the PlayStation digital store, and both Sony and Microsoft were forced to offer full refunds to anyone who bought the game on PlayStation 4 and Xbox One.
  • Now, one month later, the co-founder of the studio behind the game issued a lengthy apology video: "The console version of 'Cyberpunk 2077' did not meet the quality standard we wanted it to meet. I and the entire leadership team are deeply sorry for this, and this video is me publicly owning up to that."
  • Players experienced myriad issues with the game, including major technical bugs, that were most prevalent on the consoles.
  • Visit Business Insider's homepage for more stories.

One month after "Cyberpunk 2077's" bungled launch, CD Projekt co-founder Marcin Iwinski issued a lengthy apology video: "The console version of 'Cyberpunk 2077' did not meet the quality standard we wanted it to meet," he said. "I, and the entire leadership team, are deeply sorry for this, and this video is me publicly owning up to that."

Alongside the apology, Iwinski announced delays to previously announced downloadable content for "Cyberpunk 2077," and said that the Xbox Series X and PlayStation 5 versions of the game are currently scheduled for launch in the second half of 2021.

Cyberpunk 2077 roadmap, 2021
The roadmap for the future of "Cyberpunk 2077," according to the video released on January 13.

Between launch on December 10 and December 22, "Cyberpunk 2077" moved a whopping 13 million copies - including returns. 

Sales aside, "Cyberpunk" players on all platforms reported a variety of wild bugs and technical issues.

A week after launch, Sony outright pulled the game from its PlayStation digital storefront. Moreover, full discounts are available to anyone who purchased "Cyberpunk 2077" through the PlayStation Store or the Xbox Store. The game's developer, CD Projekt Red, saw its stock value plummet as gamers report that the game is rife with bugs.

Some players saw tiny trees everywhere, and some were unable to complete missions because the game's logic broke; some players reported crashes, and others reported extremely blurry textures. In our experience with the game on an Xbox Series X, we encountered a handful of bugs: a character who kept turning his head while speaking, and objects in the world that appeared to "pop in" too late.

The worst experiences, however, appear to be on the base models of the PlayStation 4 and Xbox One.

On PS4, for instance, the game runs "between 720p and 900p resolution," and the framerate regularly drops below 30 frames-per-second - the standard for smooth-looking gameplay - according to an analysis by Digital Foundry.

For PS4 and Xbox One players, that means blurry visuals and a game that doesn't run smoothly.

In an FAQ posted on Wednesday, CD Projekt promised more fixes to the game on a regular basis. "The first update will drop in the next 10 days," it said, "and it will be followed by a larger, more significant update, in the weeks after."

You can watch the full video right here:

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